Technical Support Representative

Industry: Healthcare – Health Services
Job Type: Customer Service / Quality – Helpdesk


Isensix seeks a full-time team player with strong individual initiative for Customer Support and Operations. Customer support technicians troubleshoot proprietary hardware & software solution.

Customer support technicians communicate with customers via phone and email utilizing a trouble ticketing system. Customer support technician team members participate in a rotating on-call schedule for after-hours support.

Essential day-to-day will entail:

  • Provide technical support to customers and Isensix employees via telephone, email, WebEx, instant messaging or any other available communication options
  • Solve issues that face the medical professionals that make up our client base
  • Assist in installation, configuration, evaluation and use of Isensix products
  • Track and escalate customer issues through the Isensix Helpdesk or engineering contacts as necessary
  • Identify problems or conditions outside of a product (e.g., environmental or network) that adversely affect its operation
  • Identify product defects, and recommend possible workarounds, patches, and/or upgrades
  • Log and clarify customer suggestions
  • Contribute technical articles to the Isensix “knowledge base”
  • Participate in development process via customer advocacy, defect verification/prioritization, document and user interface reviews, online discussion groups, etc.
  • Conduct web-based and other training sessions
  • Assist in Project Management of Isensix latest hardware engineering project
  • Identify and solve issues related to Isensix sensor offerings, both existing and future


Our employees are our best asset. We promise to do our very best to support you at every opportunity. Apply today and enjoy a culture that provides a safe, comfortable, and collaborative work environment.

Please send in your resume and cover letter to