A Closer Look: Installation & Calibration
Each product installation completed by our Isensix team requires precision, planning, and expertise. From initial preparations to final steps, discover in this blog how our team ensures accuracy and thoroughness in the installation and calibration processes.
To start an installation, office staff process a production request, collaborating with IT to connect customer servers and program new Access Points. The production team then prepares sensors and equipment for shipment while customer service ensures customer readiness and schedules the installation.
Upon arrival on site, our team conducts a thorough inventory of the shipped equipment to ensure alignment with the production request. Next, we mount the Access Points, connect them to assigned data jacks, and verify connectivity before installing the Collection Points. Once installed, sensors are activated in the software, and their locations are marked on a floor plan with photos. Then we validate the server through alarm and function tests to verify accuracy and reliability.
Each year, Isensix technicians return to every customer site to perform a system calibration. All technicians are provided with NIST-certified meters to measure each metric that Isensix monitors, including temperature, humidity, CO2 percentage, and differential pressure.
The technicians use their meters to take three readings for each installed sensor, entering them into the software to calculate an average offset. Based on the offset, a pass/fail status is assigned, and a certificate is automatically generated and stored within the software. In all Guardian, and legacy ARMS, servers, there is a built-in calibration tool that automatically calculates offsets based on the data the technician enters. Once calibration is complete, the customer receives a final report from our Support team.
All calibration, installation, troubleshooting, and maintenance visits, along with server validations and hardware swaps, are handled by Isensix’s Field Operations Department. Year to year, the same technicians are generally assigned to the same jobs to make calibrations more efficient and develop connections with customers. Says Matt Downes, Field Operations Manager, “I love building relationships with our customers. I have many that I consider friends, whom I speak to throughout the year.”
While all installation and calibration jobs will fall within a 5-day work week, the time required varies greatly based on sensor count, facility size, and distance between remote sites. The biggest jobs are broken into phases, with all hands on-deck. Though more difficult, these jobs give the Field Operations team an opportunity to get together, which they look forward to doing.
From seamless installation to meticulous annual calibration, the Isensix team strives to ensure every system is optimized for accuracy and reliability. To further discuss our processes, or to learn about our Guardian software, please get in contact with us today.
