Industry: Healthcare – Health Services
Job Type: Customer Service / Quality – Helpdesk

Description:

Isensix seeks a full-time team player with strong individual initiative for Customer Support and Operations. Customer support technicians troubleshoot proprietary hardware & software solution.

Customer support technicians communicate with customers via phone and email utilizing a trouble ticketing system. Customer support technician team members participate in a rotating on-call schedule for after-hours support.

Essential day-to-day will entail:

• Provide technical support to customers and Isensix employees via telephone, email, WebEx, instant messaging or any other available communication options
• Solve issues that face the medical professionals that make up our client base
• Assist in installation, configuration, evaluation and use of Isensix products
• Track and escalate customer issues through the Isensix Helpdesk or engineering contacts as necessary
• Identify problems or conditions outside of a product (e.g., environmental or network) that adversely affect its operation
• Identify product defects, and recommend possible workarounds, patches, and/or upgrades
• Log and clarify customer suggestions
• Contribute technical articles to the Isensix “knowledge base”
• Participate in development process via customer advocacy, defect verification/prioritization, document and user interface reviews, online discussion groups, etc.
• Conduct web-based and other training sessions
• Assist in Project Management of Isensix latest hardware engineering project
• Identify and solve issues related to Isensix sensor offerings, both existing and future